Customer Service

HT Medical provides Home Medical Equipment and Respiratory Services for North Central Florida .

• Delivery: 75 miles radius of Gainesville, FL
• 24 hour emergency service
• Pick-up and delivery of product
• Evaluation of client for specialized products
• Evaluation of client’s home and workplace for wheelchair accessibility
• Evaluation of client’s feasibility for wheelchair transport
• Instruction on equipment operation and safety to client, family and
  caregiver
• Time and travel to secure proper documentation for patient
• Time and labor involved with trial fittings and product sampling
• Labor for warranty repair of defective products
• Monitoring use of product
• Follow-up to update physicians (progress and compliance)
• Billing of primary or secondary payer sources
• Rework of denied claims
• Product and technology training for physicians and therapists
• Arrangement for patient travel
• Loaner products while client’s product is in for service
• Provide oxygen conserving devices for client’s ease of portability of O2
• Providing equipment in special cases prior to being able to bill for them
• Accepting assignment (accepting a lesser payment rate than what is
  possible)